5 Comments

1. I love the fact that Carl’s Jr has start taking EBT food program that’s the main reason why I love it here they have good food nice big size burgers if you purchase the regular price burgers Don’t purchase from their discounted menu because typically that’s like kids size food so unless you’re very small eater I would select the bigger burgers but it is kind of pricey for that burger specials ranging from like 15 plus dollars and up that is why I gave it a four star I know times has changed food is more expensive but still that’s a bit much for a burger fries and a soda however my husband love their food so I will rate the food as a five-star and the service is pretty good as well atmosphere I haven’t had any issues so I ready to four

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2. When I tell you it’s a very good establishment clean no homeless people inside are out customer service very professional nice ppl the cooks have on gloves when they are cooking and preparing your meals and they cover your fries with a napkin so they want touch the top very good and the food always hot and good no complaints

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3. 1/18/24 @2:25pm, I am currently at the Carl’a Jr. location on La Ciegna and Obama in LA. This is the worst customer service. I feel like I was discriminated against by the drive thru guy who lied and said he was the general manager. He then lied and said the other drive thru person (female) Maya was the manager. She came over asked what was wrong I asked her if she was the manager she said no shook her head and closed the window. I am very disappointment. He told me to get my food and go. He repeatedly refused to provide me with what I asked for the manger or General manager. Then he finally gave the manager’s name and it wasn’t what was on the plaque inside the restaurant. The crew shift all spoke in Spanish and refused to address me. I am appalled at the mistreatment of me and their lack of customer services. Behnan Rodd is the manager. I hope he is aware of his lack of leadership because this is ridiculous.

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4. I asked for the food to be fresh to order they said OK the food was warm not hot as I asked after spending $30 for a famous star with cheese two for six chicken wrap a famous star and a large fry. Only thing was hot was the fries. She was to let the cook know so you can thanks your cook that worked with you tonight 12/24/23 @5:20pm

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5. Location: Obama and La Cienega Blvds.
   Posted hours of operation are 6am to 12am., Monday through Saturday.
   On Saturday, 8/10/2024 at approx. 7:15am I attempted access to this locked location.
   The young man on duty refused me access after my several attempts knocking on the locked door. The young man visibly seeing me continued to ignore my many requests.
   This restaurant has drive thru and it was open as posted and operating as designed .
   Seeing the opportunity when he was delivering an order from the delivery window and from a safe distance, verbally this time, make my same request to unlock the door. His angry reply to me was: “who are you hollering at?” My response: “I’m calling the owner to report your unacceptable service”.
   The owner is CKE Restaurants Holdings.
   After my daily 5 mile walk and on my walk home I stop at this location and place an order. Up to this date I had received exceptional service, most specifically from their employee, Maricela.
   I will report to CKE the service received from their employee on this date as unacceptable.
   Every word stated here can be supported by surveillance cameras surrounding this location.

   I have to add I’m a retired black woman, 75 years old. I do not pose a threat to anyone nor do I appear to be a threat to anyone.

   This is outright discrimination. After consulting with an attorney I will learn how I should proceed.

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