5 Comments

1. Upon arrival, we entered the room to a horrible smell. We began looking around and discovered that, although the beds were clean, the rest of the room was not. There were crumbs, animal hair, and human hair on the counters, in the drawers, on the dishes, on the floors, and on the furniture. There were no towels in the bathroom. There was no silverware in the drawers (but there were empty to go pack wrappings in there), not enough dishes for all four of us to have a meal, etc. We searched for the source of the smell and discovered an overfilled trash can under the kitchen sink that had not been emptied for who knows how long. (I truly wish I could put a sample of that on here just so readers could know how bad it was.) We looked for the phone to call the front desk and finally found it under a table, unplugged. We attempted to plug it in, only to find that someone had broken off something in the receptacle, but it had not been fixed. (This is something I know, for a fact, would not take much time or effort, because I’ve had to do it at home.) We also noted significant fraying of the carpet by the door, which had many loops that could have presented a tripping hazard. We walked downstairs to request that someone come to empty the trash, freshen the room, bring towels, and wipe up the crumbs and hair. We were assured someone would come up immediately. They did not. We also requested silverware and were told we would have to use to go packs because “people steal the silverware.” We left to grab a bite to eat and, upon our return, discovered that the trash was still there. We asked again and were told someone would be right up. We grabbed our laundry and brought it down to the laundry room. After an hour, we went back up, but the trash was still there, as were the crumbs and hair, and we still had no towels. We made a third request, as well as requesting sheets, blanket, and pillows for the sofa bed, because one of my grandsons wanted to sleep there, plus towels. We got everything but the towels, which we were told were being laundered. (How does a hotel this big not have extra towels and why did it take that long to launder them ???) We returned to the room and decided to place the trash can in the hall. We were tired and wanted to go to sleep. Four requests to remove the trash had not worked. Same for getting towels. The next morning, we told the kids to make sure they hadn’t left/lost anything in the room because we were leaving to continue our trip. Since we couldn’t cook breakfast there, as we had planned, we would need to stop somewhere for food. They began checking their area for any items they may have dropped and such. Suddenly, one exclaims, “What’s this?!” and pulls out someone’s WEAVE from the sofa. We told him not to touch it. He said, “But there’s more! A lot more.” We had him wash his hands, gathered our things, and went downstairs to check out. Mind you, I paid almost $200 for a suite that we should have been able to cook both dinner and breakfast, should have had a clean trash can, and should have had towels, for ONE NIGHT. At check out, there was a different lady at the desk, but the lady from the night before was still there. When I told the morning lady about (she acted like she may have been a manager, as she said she was submitting her reports), she said she was sorry to hear it and would include it in her report. The night clerk, standing across from the desk, seemed like she was angry I was telling the morning clerk about the issues. I’m upset it even happened at all at an IHG property, let alone that I asked four times for it to be remedied and it wasn’t! I am an IHG member and I did report it to them, so they are aware. This property needs to be managed and run better. Don’t stay here.

   Log in to Reply

2. If you have intentions on playing your game system here, don’t! The tvs are set up so that you can only connect your system to the hdmi 1 port which blocked by the installed mount. According to the Front desk rep, this is intentional so that guest can not play their game system. I will never stay at this hotel again.

   Log in to Reply

3. The staff was very friendly and funny, and the rooms are amazing. Full mini kitchen. Very clean and upscale. The room decor is very nice and comfortable. Nice walk in shower. Plenty of restaurants close by.

   Log in to Reply

4. Our stay was good. Customer service was amazing, we had an issue and the front desk lady went out of her way to make things right. Very professional and courteous. The building itself wasn’t the cleanest.

   Log in to Reply

5. Clean lobby area, friendy staff. I liked especially Doug.
   Walk ways to room are clean.
   Coffee /tea availabe at lobby.
   Penty of parking.
   Rooms are clean, all appliances are functional.
   There wont be room cleaning each day, front desk told me to bring your lines for exchange if you need.
   Room carpet is bit sticky, if you walk bare foot.
   Has decent pool and Gazibo/bbq area for guests.
   Convenient to all shopping and restaurants.
   Since room is studio, so just bring your groceries.
   I would stay there again, if possible. Best value compared to others in that price range.

   Log in to Reply