5 Comments

1. I am pleased, happy and relieved that I came in contact with Patricia, she and her team helped me with business insurance, and the process was seamless and quick! Her office was responsive, quick to reply, and clearly an expert in their field, The quote for the policy came in super competitive as well! This is the first time in many years that I have had such a positive experience dealing with these matters!

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2. When I first started my business, I had no clue what insurance I needed and how it all worked. I spoke to few brokers and none of them came close to taking the time and educating me as you did. I knew I had found the right company! I really felt you had my best interest in mind and always have taken the time to explain everything very thorough. Anytime I’ve a request for anything you or your team respond immediately. Your customer service level is top notch!

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3. Great service when selling you insurance products.
   Horrid customer service when modifying your pokicy/updating information/paying outstanding balances.

   We had a GL policy when we first started working, we were far exceeding the estimated Gross yearly revenue and wanted to update our policy to reflect the changes so we could pay for the premium monthly instead of getting a huge lump sum at the end.

   No communication, no explanation of policies and how at the end of the year/policy with an audit we would be able to reconcile the difference & pay the updated premium.

   After switching carriers and brokers & completing our audit they sent us 1 email about our outstanding balance.
   One email thread that got lost in spam and I think that’s what I’d consider communications with them are like. Google knows.

   We paid our insurance carrier directly about a month after the due date. Please search for better brokers that are willing to explain policies and how everything works when you’re starting off.

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4. What truly sets Pacific United apart is their exceptional customer service. Whenever I have a question or concern, their knowledgeable representatives were readily available to provide assistance and guidance. Whether it was over the phone or via email, I always felt valued as a customer.

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5. Michael Benoit and Pacific United are a great team that helped my new General Contranting company with everything from Workers Comp to our Bonding…Allsquare Roofing thanks you guys for all your help…much needed when you are dealing with many hurdles all at the same time

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