5 Comments

1. Mark Guerrero came out to our new home and took great care of us. Also gave us valuable information on keeping clean air in our home. Highly recommended

   Log in to Reply

2. Poor customer service experience and still waiting for this company to repair the issue . Purchased a brand new unit from this company within the last year. Noticed a leak in my pantry which in underneath the AC placement. Reached out to the company last Monday and their repair man arrived and advised as soon as he looked at the unit that the installer had not properly secured the unit causing this leak. We have called multiple times to the office and gone in person to have someone repair the leak in an effort to prevent mold from setting in. The leak has now become worse and we have received no additional correspondence from the company on the repair. We were actually advised that we were second on the list behind a customer that had a working unit, no potential for mold, but simply needed some stairs built to access his unit. It’s very disheartening because the unit is still not functioning properly AND everyday the leak is not repaired puts our three small children at risk of inhaling black mold. Which in turn means we will have to pay out of pocket for the damages caused by this companies negligence and then sue to recoup our funds. I would advise anyone to make a different choice before using this company. As we were blindly pleased until their lack of quality workmanship, customer service and just over all professionalism was exposed.

   Update: Jan 22, 2024

   After almost 5 months my home has finally been restored to its original state from the damage caused by Best Care’s negligence. What should have been a simple claim filed to their insurance provider to resolve the issue..turned into them searching for several weeks and calling different insurance companies to see if they even had insurance. I would HIGHLY discourage anyone from using this company unless you have money to throw away in the event they provide you with faulty work and poor service.

   We didn’t receive even so much as an apology for their negligence.

   Log in to Reply

3. Impressed! My home, built in the 80’s, had been flipped in 2011 when I purchased it. The kitchen faucet was always problematic and had basically just been glued in place. Two plumbers had told me that I would have to have tile/granite work done to make it right. The faucet had started to leak and I had to do something about it. I went to Home Depot because I wanted to be sure that the plumbing and granite work were coordinated. The great ladies at the South Parkway Home Depot recommended starting with Best Care.

   Nick and his sidekick, Daniel, came out and did a through and detailed inspection. Nick said that he could replace my faucet, as well as the decades old pipes and fittings. He gave me an estimate and specifications for the faucet replacement so I could choose one I liked. The work was done the next day. Expensive repairs? Yes. Worth every penny? Absolutely!

   Nick is a true craftsman. He was able to cut out two small chunks of wood so that he could replace the faucet correctly and securely. Beautiful work that just makes me smile and I don’t have to replace my countertops!

   Best Care Plumbing is now my plumbing company. Five stars – six if I had the option.

   Log in to Reply

4. Hello. Folks watch out for Best Care plumbing,air condition. Their business model is very poor. They do not stand by their customers. Folks look somewhere else! Do yourself a favor stay away. Very expensive A/C BEST CARE has failed in customer satisfaction. Once they were paid. well yall know the rest of the story.Take the money and run. BUYER BEWARE

   Log in to Reply

5. Best Care, called to offer a free inspection of a water heater we had them install over a year ago. Dylan was the inspector, he was courteous, professional and friendly. We appreciate the services offered by Best Care.

   Log in to Reply