5 Comments

1. Excellent service. Billy kept me informed regarding the services needed and the progress, including photos, while the work was being performed. The job was completed in a timely manner. He and his associate Michelle were a pleasure to work with. I waited while the job was being completed, in their inviting and comfortable customer lounge. They offered a lift in lieu of waiting, but I was in no hurry not having other commitments. I feel that the estimate was honest, accurate and reasonable.

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2. My Experience with Aran’s automotive was really good not only was my vehicle taken care of. I was also given a ride home from the shop and also I was picked up when my vehicle was done. I very pleased with with the prompt service and the care that was taken with my vehicle.

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3. My experience started great. Billy (owner) was very knowledgeable on my Cadillac Escalade. The symptoms i provided were on point with his explanation. Billy would charge me $291.00 for the diagnostic a flat rate (verbally) according to him. Once they found out problem parts would be extra (Norma) due to being blessed to have two autos the time of return wasn’t an issue n i let Billy know that. Drop off my Escalade 4/30/24 According to Billy during this time he would call or i can look online system to keep track of what’s been done? Which i did. review was the same day until the last day before picking it up on May 10th. Few days prior i called Billy for updates according to him they couldn’t find the main issue once they disconnected the machine? Well i had been doing some research on own as well. So i came across 2011 Escalade on YouTube Video that explained to teeth my issue to my truck issue. So i called Billy not my first time sharing what i had thought was wrong from day one when i first drop off. Explained that it had something to do with negative cable. Prior to drop off my friend next door neighbor had taken off the same cable and cleaned both ends which took 15 min to take off and put back on. day before picking up my Escalade, Billy called me to inform me that he had received a called or someone sent him information about same issue ?? He said he had found the problem and that if ok, to replace the entire negative cable to battery. I complied called back later and reports that was the issue?? they had drove my truck for about 10-15 miles and that seemed to be the problem after replacing it. i thought great something simple my escalade was going to be fine again. Called back Billy back and told to save all parts that were replaced. He said yea one negative cable no problem. When i got to shop the next day. He said my total was $923.00 ?? I was so disappointed i felt mad. Billy defiantly was taking advantage of me he also was very rude and disrespectful even said if you want your vehicle you must pay in full. no other choice but to pay them. He Charge me for two diagnostics over charge me with negative cable $138.00 i even called NAPA this same cable out he door according to manager Mark Padilla was @34.95?? the labor was way off?? I would never recommend this shop anybody. will be disputing with my bank and defiantly will be making BBB report. Billy and staff never kept the honesty and way over charge me. during our conversation i did asked Billy how he slept with Merck he said “very comfortable’ i replied that how you stay in business by ripping people off. NEVER AGAIN.

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4. As a woman who knows absolutely nothing about cars I feel the need to share this story of mine.
   So a few weeks ago I took my car to The Good Guys on Blackstone and Herndon to get an oil change just my regular service. The attendant came and told me I needed brake pads on all four tires and that it would be 900$ that my brakes were less then 10% and I needed to get it done immediately as it’s not safe to drive and I don’t want to ruin my roaters as that would cost even more. Well I didn’t have the funds to do it that day so I declined and they told me that they could do financing but it must be done immediately. So I called around and got several quotes all coming up at around the same price. As a single mom not only was I stressing about the cost but also I stressed about driving my car as I was told it’s not safe.
   Today I came to Aram’s Auto Repair Center as it was about 400$ less to have them done here (that’s a huge price difference) they get my car up on the hoist and proceed to get the job done. To my surprise my car didn’t even need brakes. I’m good for at least another year or so. All the stress and worry for nothing. I’m feeling thankful that there’s still honest business that aren’t trying to take advantage of me as a woman not knowing anything about cars being service or repairs. On a good note if you want an honest mechanic and excellent service I highly recommend you take your vehicle to Aram’s Auto Repair Center!

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5. Dropped my car the night before, was told it would be diagnosed the following morning. Took the day off work to pick it up after the repairs (cel phones not allowed at my place of employment). Received a call late morning, informing me car was not looked at and would be diagnosed after 12pm. Called at 2:30 pm and the car had not been diagnosed and was told that repairs wouldn’t necessarily be done by days end, that I could bring it back after diagnoses at a later date. At drop off I had informed intake employee what the issues were and that it had been diagnosed by mobile FIXD tool and by another shop who cleared codes but codes were still popping up. I was not going to take another day off after this lost day when I could’ve taken it to a different shop who could’ve repaired it. Total waste!

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