Appliance Service Plus is a professional repair service specializing in servicing and maintaining a wide range of home appliances like refrigerators, washing machines, dryers, dishwashers, and ovens. The company’s primary goal is to extend the lifespan of these items by offering expert diagnostics, efficient repair, and timely maintenance. They provide fast, reliable service to ensure appliances work optimally, helping to reduce unexpected breakdowns and enhancing overall customer satisfaction. With a team of seasoned technicians and years of industry expertise, Appliance Service Plus is committed to delivering superior service with a focus on customer care. With their comprehensive service portfolio and commitment to professionalism, they strive to be the go-to choice for homeowners seeking trustworthy and efficient appliance repair solutions.
📍 Location: 360 W Bedford Ave, Fresno, CA 93711, United States
📞 Contact Us: (559) 446-1071
🌐 Website: http://www.applianceserviceplusco.com/
Rating: 4.5
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The first technician replaced the wrong ice maker. I made it clear to the scheduler and the technician that the ice bites were fine, but the ice cubes stopped working. He ordered the part and came back to replace it. He said everything was working fine before he left, even confirmed both sides chimed when I asked. I waited 24 hours and never heard the ice cubes work and the ice cubes bin was still totally empty, but ice bites were full. Called and let them know, person on the phone said that technician replaced the ice bites side, not the ice cubes side. When I asked why, I was told that the technician diagnosed the ice bites not working and ordered that part, not the ice cubes. Went back and forth with her for a minute about their error, then just asked her to please send someone else out to fix it correctly. Fast forward to Logan, who came out and fixed the correct side. He was super friendly, listened, understood my frustration, apologized, inspected the ice makers, explained what possibly could have been the reason for the error, then proceeded to fix the original issue (ice cubes) and explain things to me to help prevent any other issues with the freezer in the future. Very helpful! The 4 stars is for my overall experience with the company, but Logan gets 5 stars. Thank you, Logan!
I was very happy with the work Matt did. He is very knowledgeable in what he does and has some great work ethics. He was super friendly and helpful. In my personal opinion Matt deserves a raise. I know that if I come across more problem’s with my appliances, I will be requesting Appliance Service Plus.
Appliances Service was very helpful. When I received the call to schedule our appt, the office person understood our issue & ordered part needed ahead to have on had. Thank you for a job well done & fixing our fridge 😊
I was a Department Manager for an employer. The client was always our first priority. We did not degrade or condemn the client. We always tried to make things right. We also had to always act professional. Much of what I have to say is based on my personal professional experiences. I do refer to us, the consumer, as the client, which we truly are.
Appliance Service Plus is a 3rd party to repair my washing machine used by the vendor.
The Service was anything but what I would have ever expect.
The tech arrived on Tuesday, only day service area, to evaluate washer. The Tech was very professional and polite. Leak was discovered. Parts were ordered. Note – the leak at this time required a single bath towel to adsorb the water for several simultaneous loads.
I was contacted via telephone, parts were being sent to my home. I was to call once they arrived, which I did.
The tech could not be scheduled for the coming Tuesday, so he was scheduled for the following Tuesday.
Same tech was there to replace the defective parts. Again, he was professional and polite. Items were replaced with no evidence of a leak. He gave me instructions what to do if there was an issue. During the rinse cycle, again washer began to leak. It was much worst. Now took 10 bath towels to adsorb the water. This was for a single load.
The Technician is not part of the issue. He in fact questioned why they treat me this way? They should have scheduled this on Monday to be his last appointment on that Wednesday, next day. He was frustrated that I had to wait 8 days for Appliance Service Plus to address this issue. Demonstrates to me how committed this tech is with the clients.
Issue begins here:
Per Tech’s instructions given to me before he left, I contacted Appliance Service Plus same night to report the leak and it was much worst. I knew I would need to leave a voicemail, which I did.
Their voicemail intro stated they would contact me – Never Happened. I contacted them Wednesday afternoon, the next day, giving them time to contact me. I sent videos and pictures of issue while on phone. Told they would get back with me – Never Happened. I was not available to attend to this issue on Thursday – still no contact from Appliance Service Plus. Friday, I contacted vendor, new work order completed. Told by vendor, Appliance Service Plus would contact me by end of business day – Never Happened. Received text message, after business hours, on that same Friday, telling me to contact them. I immediately called the number in the text message. Again, voicemail. I left message that in all reality they should be out here the next day, Saturday, to fix the issue.
Important note – they are only open Monday – Friday. They do not have after hours service.
Monday contacted vendor then Appliance Service Plus. First person I spoke with was trying to find all information from my Tuesday evening/Wednesday contact with them, including the pictures and video. I was placed on hold.
I spoke with the manager. She was anything but respectful and very unprofessional. She demonstrated that I was a nuisance to Appliance Service Plus. I was informed by her (the manager):
* They DO NOT call to schedule appointments or follow through.
* With a work order it is the clients, responsibility to contact them.
* Sending a text message was the same as a phone call from them… not the case before or with any business I have done business with.
* DO NOT care regarding voice messages, when I brought this issue up to her.
Management of Appliance Service Plus, has made their position very clear. They ignore us, their clients.
I will never use this company again for any service I need, once this issue is resolved.
Appliance Service Plus, have made themselves very clear to me, the world revolves around them. They have forgotten this major and very important principle, Respect and care about the client, FIRST.
Tom did an outstanding job repairing our dryer. He was prompt, professional, and knowledgeable. Not only did he quickly identify and fix the issue, but he also took the time to explain what went wrong and how to prevent future problems. He showed great care for the appliance while being efficient and exact with his method. Our dryer is now running perfectly, and I couldn’t be happier with the service. It’s great to see that there are still people who take pride in their workmanship. Highly recommended!