5 Comments

1. I have to update my initial review of these apartments after 2 years of living in unit 2310. First, after the first year they increased the rent far beyond what was fair and approved by the city law. Their excuse was that they don’t follow the rent control restrictions. Second, when we were moving out they gave us an unreasonable $2000 bill for cleaning. We handed over the apartment in a super clean condition but they still gave us a bill for carpet cleaning, unit cleaning, painting the walls. On top of these they charged us for things that are considered to be normal use of appliances and toilets, showers. We got 500$ bill for replacing the range top glass which was still in a decent shape (like the first day we moved into the unit). We got a crazy 750$ bill for a 20+ years old shower which we have also asked them to replace but they refused and then after moving out they made us responsible for. In general I would say you should be very careful if you wanna avoid all these nonsense move-out costs. If you’re unit need some repair make sure you request a fix ASAP or they force you to pay for them when you’re moving out. Also when checking the unit and signing the move-in checklist remember that they say make sure items are in acceptable condition but when you are moving out they expect mostly brand new items. Any mark on appliances, walls, floors, carpets make sure you write it down on the form or you be res for. There is no normal tear and wear for these guys.

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2. I have lived in lot of luxury apartments over the years in Mountain View. We needed accommodation for 3 months so decided to go with Americana. This has to be so far the worst experience. They charged me $400 for stove top repairs, even though the stove was fully functional and without scratches. I lived there for only 3 months no damages to anything, they still charged for painting and carpet cleaning as well. They are just looting you. I would not recommend these apartments to anyone.
   The person who I talked to about the charges was extremely intimidating and rude.

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3. Quiet area, relatively good value for south bay and location is exactly what I needed (close to the freeways, trails, grocery stores, restaurants, work). I love my unit – very spacious, clean carpeted floors, stainless steel appliances, and great lighting from the floor to ceiling windows. Maintenance responds quickly to maintenance requests and I’ve had no issues with noise.

   My only complaints are package theft – I’ve had several packages go missing which is disappointing. Americana also has a gym, but last entry is at 9pm and I wish it had more flexible hours

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4. Very unprofessional staff. Ryan hanged up the phone on me while I wanted clarity on around $2000 move out cost that they charged me. Please report every single stain you see on the carpets, walls, stove, and shower top to protect yourself. Otherwise, you have to pay for them at the time of move out. Also, I lived in that 2310 house with ants for three months in 2023 and for 1 month in 2024. Also, the shower was leaking to the closet and we had a part of our house unavailable for a couple of weeks. After that, they left the house with lots of dust and we had to clean up all at our own cost. Please report all small issues through a work order and then take it to the Small Claims Court if they charge you a move out cost for those issues. If you don’t report, you have to pay for them at the end. When we moved in the house was smelling and carpets were not clean. They are charging me $430 for stove top change claiming that the stove was new. They shared with me the invoice for a new stove for which the order was placed after we moved in and they never replaced our stove. Our stove was scratched from day 1 and now we have to pay. They are showing me the letter we signed the first day as a proof that the house was in a good condition. But they treat their rusty 30 year old house as a brand new house and the tenants have to pay for all cleaning costs from a small stain on the wall to bigger issues if they don’t set a work order for them.

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5. I’ve stayed at multiple apartments in the area and I had the worst experience at this apartment by far. They are very stingy. They nit pick during the move out inspection and add a lot of unnecessary charges. We had to pay $400 to replace the stove top even though it was in perfectly working condition. I can see from some of the other reviews that this is a common occurrence.

   Horrible experience and I wouldn’t recommend this place to anyone.

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