Ace Hotel & Swim Club Palm Springs is a unique lifestyle hotel located in the heart of Palm Springs, California. Featuring modern design, it merges cultural trends and iconic architecture, offering a mix
📍 Location: 701 E Palm Canyon Dr, Palm Springs, CA 92264, United States
📞 Contact Us: (760) 325-9900
🌐 Website: https://www.acehotel.com/palmsprings/
Rating: 4.3
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Such a lovely place. It was hard to get me out of the water, and poolside bar service made me feel so luxurious. We had a large group for a team retreat and 5-Star Randy and his amazing team took such good care of us, making sure we were fed, safe, and happy. Thank you so much!
I want to start by saying that the issues we had with our recent Ace Hotel stay had nothing to do with their staff, who were incredibly kind, patient, and flexible with us. Five million stars and significant raises are due to them.
It seems very clear that Ace Hotel corp. management is making their employees’ lives very difficult by refusing to be transparent with their guests and leaving their staff to handle the backlash.
We booked last-minute due to flight changes, only to arrive to loud construction throughout the hotel. The Ace promises a relaxing, luxurious stay, and didn’t post any updates on the website that said they’d be “refurbishing” (the language they no doubt used to avoid saying “renovations,” which would necessitate closing the resort or at least notifying guests in advance of their stay), despite urging from their staff, or offer any discounted rates because of the disturbances construction causes. Our room was right next to the construction, and filled with paint fumes and dust. The plumbing reeked of sulphur.
We’re so grateful to the Ace staff for helping us get a different, quieter room and comping lunch at Kings Highway, but the food was severely overpriced (nearly $20 for an iced coffee & a pastry after tax & tip) and bland. After an already exhausting day, the rest of our party cancelled their stay and booked elsewhere.
We stayed at the Ace Palm Springs three years ago and had the most fabulous, affordable time. The food was reasonably priced and utterly delicious. Hopefully the Ace Hotel corp. will make the necessary changes to their policies to assure that their quality and prices live up to the hype, even in the off-season.
Went with my son in August. The place was under construction; they picked the best time to do it imho (low season). The outdoor areas where I used to enjoy playing cards felt a little neglected and dusty. I don’t know, maybe it was down to the construction. Either way, my son and I always have fun. I tried to limit the “kid vibes” as I know that the Ace is NOT a kid hotel but I wanted my son to check it out. *I did not throw him in the pool despite repeated requests : ). As there is no coffee in the room (at any Ace Hotel), Koffi across the street was the best option in the morning (it was very good). Lastly, I was given a Tesla as a rental car and the free charging in the shade was everything – nice touch Ace Hotel.
It’s a bit away from downtown Palm Springs. A quick 4 min drive, and you’re back downtown.
Hotel was great. Pool area is noisy till 2 AM. Party central
There’s some clowns complaining about the construction and service but maybe they looked and acted shady or something lol. We had zero issues and were even offered kewl upgrades to a dope-ass room etc. so as not to be bothered by the current construction. Did some pool-side ordering and our Guac & Chips were superb albeit pricey. We did some late-night suppers and that was pricey as well compared to what you get and quality at “The Farm.”–convenience for sure…
I come here often and it certainly is a getaway from the franticness of LA. ACE is the spot. Don’t forget to catch surf at the PSSC down the street. $200hr but well worth it 🏄♂️🤙