AAA Birmingham Insurance and Member Services is a comprehensive entity offering a wide range of insurance products and member services. Located in Birmingham, this automotive organization prides itself on tailoring insurance plans to meet the unique needs of its clients while excelling in customer support. AAA Birmingham not only provides essential vehicle protection but also offers an array of roadside assistance and other services to enhance members’ travel experiences. Their commitment to quality, education, and safety ensures they maintain a trusted reputation in the insurance industry.
📍 Location: 2400 Acton Rd, Birmingham, AL 35243, United States
📞 Contact Us: (205) 978-7000
🌐 Website: https://www.ace.aaa.com/locations.html
Rating: 4
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Finding our trip and getting a room and flight booked was easy and our agent Stacey Ginger did great finding everything. We agreed on the down payment amount and the remainder being paid later and I wrote down the amounts. I gave my card information and it was booked. My agent called me the next day to talk insurance and to let me know the trip was paid “IN FULL”?!! I questioned it and said that I was told I was paying the down payment. She immediately started telling me that we could get a rebate for paying in full brushing off the huge mistake she had made. She figured out the rebate amount and sent it in an email as if $300 after our trip would fix the $3000+ extra she just took from my account without authorization to do so. Luckily I had just gotten paid and we will make it but that is a HUGE ISSUE!!!
The guy who came out to help is Andy but he goes by Charlie at work! Maybe the other way around I don’t remember. He was so helpful! He said the bumper on my car was going to come off, i said “i bet it dont” bc all the while i was waiting on him i was trying to tell the neighbors how to help and they wouldnt listen most likely bc i am a female… what do i know? Anywho, i told him to jack my car up so i can get out of the driveway i was stuck in And he actually listened to me and it worked… best of all, i still have my bumper attached!!! Im just so glad he listened to me after nobody else would and he was able to help! He really went above and beyond… give that man a raise!!!
TERRIBLE EXPERIENCE WITH BATTERY SERVICE!!!
I have always had a good experience with AAA/United Towing, but today was terrible. I have a Honda Civic that I purchased a brand new battery for it last year. It would not crank this morning and I called AAA. I have a warranty on the battery and when he jumped started the vehicle it cranked, but would not crank once you turned off the vehicle. So the warranty should apply. The technician said I should take the battery to Auto Zone to see if it needs charging. THEN WHY PURCHASE A BATTERY FROM UNITED TOWING I SHOULD HAVE JUST WENT TO AUTO ZONE IN THE BEGINNING. A second technician came out and got it to start and let it run for approximately 20 minutes and it’s still dragging. My DAUGHTER is driving back to Auburn and I don’t want her STRANDED. AAA stated they should change the battery but United Towing still is refusing. I have AAA in 8 of our vehicles because they were a trusted company but like the technician stated take it to AUTO ZONE FOR CHARGING!!! VERY DISAPPOINTED!!!!!!!!!!!!!
I’m so disappointed in AAA. I recently bought a membership because I have a newborn and wanted to feel safe wherever we were. Today my car broke down and all I got was an automated call. When I called the actual wrecker, almost two hours after calling Aaa Because no one showed up, they said they didn’t have anyone needing “towing” it was just a battery check and they also had the wrong address. Luckily I was close to my daughters daycare and was able to walk her there so she was at least safe from the traffic. While I called my own towing company to come help. I’m so upset.
Trash…..all of them. The customer service….trash, Management..trash. United Towing/ Auto Care…. Trash. Spent money on membership and battery (turn out it was faulty) only to find out the dont honor their battery warranty. Left us stranded in the middle of the night.