5 Comments

1. Hotel is in a great area, lots of food options within walking distance. Friendly service, check in was a breeze. King size suites are generously spacious. Only small thing to note was the bathroom needed a little TLC in the shower corners, but nothing that made me feel negative.

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2. I want to start this off by saying I used to enjoy staying at this location. I had to travel to Alabama to care for a family member that fell ill. I stayed for 22 days. I thought Home2 suites would be ideal, spacious rooms, big fridge with freezer, washing machine downstairs , dishwasher, and utensils. First few days were really good, my room was serviced every other day and was decently maintained. I cleaned up after myself and left no big messes or issues for staff. But sometime during the end of first week into the second staff stopped coming by every other day to clean or take out trash. I had to plead for folks to stay on schedule. I wasn’t asking anything special. I even tipped the staff as a thank you for doing their job… I guess I offended someone though and it would sometimes be 3 or 4 days without service. In my final week I got service on a Monday and none the rest of the week before I checked out on that Friday. It’s a shame that the Hilton brand has places like this. All I wanted was to come back from hospital to see my trash taken and bed made on the days it was supposed to be. I had to do laundry and the washing machine and dryers are never cleaned. I told one of the managers that I believe was the general manager that they were filthy and that there was a condom in one. He assured me it would be taken care of. Two weeks later condom still in the washer ( I checked when I checked out) 🤮🤮🤮. I had to Lysol and clean the other washer and the dryer I used before I dare placed my clothes in the machine. At some point some kind of stinging bug was in my room… Since trash wasn’t taken out in 4 days I’m almost positive it attracted the insects. Only one or two of the front desk people were kind and took my requests seriously. Staff even tried to gaslight me by saying the room was serviced yesterday ( it wasn’t). Then the next day still no one came. Do not stay here long term. It’s affordable yes, but you will most likely have a similar experience. I hope some changes are made to this location. I don’t know the last time I wrote a Google review if ever, but I couldn’t let this slide. Pictures attached.

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3. I am a Hilton Honors member and so I have stayed at many Hilton hotels. This hotel was the dirtiest I have ever stayed in. The first room the AC did not work and the staff was very accommodating and immediately changed my room. The second room was gross, the couch was badly stained, the shower had mold, two corners on the floor had someone else’s hair and dirt accumulated, then I glanced behind the toilet where there was a collection of God knows dirt and hair from many people. I immediately asked to switch again. The third room was slightly better but again the area behind the toilet (which easily could be attended to) was gross. I spoke to the GM who was nice and asked to send him the pictures. As I sat in the lobby a women, who overheard me, said “is your room dirty”? I said “yes” and she proceeded to show me her couch which was covered in stains and the seat cushion zipper was undone with the seat filling pouring out.

   I am not usually a complainer; however, this hotel needs serious attention. The breakfast was included but I chose to go elsewhere. I couldn’t help but think how the kitchen was kept and if there were bugs or rodents getting to the food at night. There was a spider in my bed too. Anyway, I hope someone does something.

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4. I used to love to stay here when visiting family in the area until the last visit, I was bitten by bugs in the room and got a rash on my private areas … They didn’t service the room and refused to take out trash and change sheets for the duration of my stay. The night staff was garbage and refused to have my room cleaned and trash taken out. The washer and dryer were gross and dirty, including a condom in the washer for over a week. They used to be better, I don’t like the new management tactics, do better

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5. Chose this hotel haphazardly and glad we did. The staff was AMAZING. Shout out to John, Shundra and the other young man working the shift around 4 p.m. on 7/11. Excellent service! The rooms were nice, pretty well kept and the property was pretty. The beds were perfect! The breakfast was pretty great. The waffles were awesome. I’d definitely stay again.

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