TWFG Insurance Services – Mercury Insurance Agency – Insurance in California
Summarize this content to 100 words TWFG Insurance Services – Mercury Insurance Agency
📍 Location: 21168 Redwood Rd suite 100 room 103, Castro Valley, CA 94546, United States
📞 Contact Us: (510) 538-3810
🌐 Website:
Rating: 3
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Please please please look at a different insurance provider.
Where to start. I had a water leak happen in my master bathroom one day and had an inspector and plumber come out to discover the issue. Fast forward one week and I ended up filing a claim with mercury. Not only has it been over a month long process. They have denied my claim because the incident “must have occurred over 14 days”. When asked why they believe this, they stated “that these kinda things just don’t happen” despite the plumber stating otherwise. Mercury insurance is acting against California state law and in bad faith.
Will be filing a claim with the state on this and will post back with an update
Emailed agent (Anthony) requesting a quote. No response and it’s been over 24-hours. I also asked two others to quote and voila, got both within a few hours. Guess who I’m going to hire? This agency is a joke.
Not that great. I haven’t been there over5 yes due to they are to busy talking in kitchen then helping the costermers.
Great new Agent
I just do!