Sun Coast General Insurance is a reputable, Australian-based insurance provider offering comprehensive policies for homes, cars, and businesses. They recognize consumer needs through personalized service, with expert guidance from knowledgeable agents and claims adjusters. Offering a range of coverages, Sun Coast aims to protect clients’ valued assets against risks like accidents, theft, and natural disasters. The company leverages technology for convenient online insurance management and claims processing. Proud of their commitment to customer support and trustworthiness, Sun Coast has built a solid reputation in the insurance industry, ensuring financial security for individuals and enterprises.
📍 Location: 11 Orchard Rd STE 104, Lake Forest, CA 92630, United States
📞 Contact Us: (949) 768-1180
🌐 Website: http://www.suncoastinsurance.com/
Rating: 3.7
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To offset all the negative reviews, I only have one complaint issue and that was with the adjuster who the auto body repair manager also concurred she was difficult and kind of rude, but she authorized payment of my van which slid into a cement wall at work after I moved from California to Prescott Arizona and the snow and ice condition at night when it was dark and the parking area was/is not well lit, I filed a claim and it was paid without any further incident regarding the amount…all I had to pay was the deductible. So, other than the rudeness in the beginning, I have a good experience with Stonegate through Suncoast Agency in Laguna Hills, California and the coverage is inexpensive compared to Geico, Allstate, State Farm and others.
This company works with sleezy underwriters and adjusters to delay and then low-ball any repair. Their insured hit our vehicle and immediately owned up to fault. However, after fighting them for over 2 months, they offered less than 1/3 the cost of the repair as estimated by a reputable shop. These people have poor service, poor business practices. Stay away if you value time or money.
Do not use these people. They bait you with low prices then they just keep raising them for no reason. The customer service horrible and rude. Online payments don’t work right so if your payment doesn’t go through because of their junk system, it cancels your policy, you get a lapse in coverage on your record and they charge you late fees. Junk company.
I canceled my policy with them 15 days before they claim I did, they charged my account and are refusing to process a full refund because “they only now received cancelation request.” Please choose anybody but this company to avoid massive headache.
I have had suncost for several years with no incidents. I recently had a very small incident at a Broncos hand trying to park with all the tents obscuring the area. Damage was $960 to other car. My rates went up $150 a month. Horrible customer care trying to find out why. Get penalized fired having the insurance do what they were paid to do. By the way, I have had no claims or tickets in 20 years