Best Buy is a leading multinational consumer electronics and appliances retailer headquartered in Richfield, Minnesota, with over 1,800 stores worldwide. Founded by Richard M. Schulze in 1966, the company offers a diverse range of products including consumer electronics, appliances, and other items from top brands under warranty. Best Buy is known for its vast product knowledgeable staff and price-competitive strategy, including price matching. The company also provides expert sales advice, in-store demonstrations, and industrial services for hardware maintenance. Best Buy has expanded its online presence, providing omnichannel retailing options to cater to tech-savvy consumers seeking convenience, competitive pricing, and quality products.
📍 Location: 5000 W 147th St, Hawthorne, CA 90250, United States
📞 Contact Us: (310) 644-9312
🌐 Website: https://stores.bestbuy.com/ca/hawthorne/5000-w-147th-st-104.html/?ref=NS&loc=ns100
Rating: 4.3
#Buy
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Staff was friendly. I was there checking a few gaming controllers and was greeted with helpful staff. Store layout is easy to navigate. Way better and organized than Burlington next door lol.
Hester, a manager in the entertainment department, was so friendly and quick with our service. He helped us find everything that we needed, and he even showed us how different Soundbars worked and sounded in store. He was able to get everything that we needed and set up the install and delivery date. He moved so quickly and efficiently he even took us over to find a perfect blender and got everything set up for that. His customer service skills are unmatched. He interacted with my nine month old baby and was very personable. Francisco a sales specialist and the electronic department took over when Hester had to go to lunch and he was great as well. He helped us with everything that we needed. He double checked our entire order over and over to make sure everything was perfect. I wish every single employee at the store acted and treated us the way that they did!! Next time I come shopping at Best Buy I will be looking out for them specifically to ask for help.
I purchased an air fryer from another location and got it home and realized it had been opened and used. The very next day, I drove to this store and exchanged it for a new one. The agent was kind and helpful. She got the other one for me and even opened it up to make sure it was new before we left the store. It is a bit further to get to this store for me but every time I come here, I receive the service I deserve. I highly recommend this location
These stores Torrance and Hawthorne Best Buy’s are among the worst companies in the South Bay. I am not talking about the hired help. They are all fantastic. Even the contract help, Geek squad and Samsung representatives are amazing. They all deserve 5 🌟stars.
It’s management, in the stores. Corporate, phone systems, including automated systems, and credit card customer services. Which are outside the stores.
We, as consumers, put up with this non-sense because there aren’t a lot of stores that can compete with its volume, variety, price, value, and brand names of the electronics these stores provide.
I have been a long-time customer of both these stores for more than eight years now. I have bought a variety of electronics. I have been having problems contacting them. Problems with the sale of an item. They do not tell their employees what they really need to know to inform the customer. They don’t fully disclose exactly what l am buying and what l need to take place at my home for proper installation and service. For instance, l bought a 75 inch televion Samsung that needs the internet to operate properly. They wanted me to bring it in because they only service online products at my home. The telephone l purchased a Samsung with the phone provider. It’s been a living nightmare for four years. My phone to this day doesn’t operate right. Now, this is where my biggest complaint is and has been for 18 months now.. I used my Best Buy Visa card with a $4000.00 unsecured credit limit to purchase a Google Pixel 7 PRO $989.00 more than a year ago. I couldn’t keep the phone because l had the obligation with AT&T. After my bank received payment from AT&T Because they started double dipping from two different checking accounts, l returned the phone for a full refund. However, unbenouncd, T-Moble never closed my account. For 7 months l kept calling Best Buy Visa card services, which is operated by Citi Bank to no avail. They dropped the ball twice and stated over the phone da,” we can’t get our money back from T-Moble.” So we are going to charge you, meaning me. I told them that they were crazy. I even reported this blatantly stealing money to the Torrance police department. So it was AT&T who started the snowball effect. Then, my bank had to straighten things out. Then T-Moble blamed it on their automated systems. Stole money from Best Buy thy stoled money from me. And it is still going on. It was me who switched card numbers and, again, my idea to close my BB account. Nothing has been resolved. My credit score went from 800’s to 600s. To add insult to injury, T- Moble stuck me with an underrated bill for $149.92. Best Buy Visa card is at over $1000.00. In which l am not responsible for.
A little difficult to get help in the aisles because everyone’s busy. There was only one cashier and she was kind. The aisles were clean and organized. We got a printer and the process was easy since we had an idea of what we wanted. We did have questions but no one nearby to help so we just got what we knew best. We tried to get help from the tech support but they were understaffed and busy. There was a line impatiently waiting before us so we went to a woman behind a register.