Rancho Valencia Resort & Spa, nestled in the lush scenery of California’s wine country, offers a signature luxury experience combining tranquility with opulence. This boutique resort features spacious accommodations with butler service and modern amenities, such as an infinity pool, game room, and several dining options featuring local, seasonal cuisine. Guests can indulge in wellness programs at the resort’s full-service spa, engage in outdoor recreation like horseback riding and hiking, or relax in world-class wine tasting sessions. With personalized service and unique thematic events, Rancho Valencia Resort & Spa promises an unforgettable escape into well-being and luxury amidst nature’s beauty.
📍 Location: 5921 Valencia Cir, Rancho Santa Fe, CA 92067, United States
📞 Contact Us: (858) 756-1123
🌐 Website: https://ranchovalencia.com/
Rating: 4.8
#Rancho #Valencia #Resort #Spa
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It is regrettable that I must share a negative experience about Rancho Valencia Resort and Spa. On August 15, 2024, my partner and I treated ourselves to a day at the resort.
I left my toiletry bag in the men’s locker room and realized it the next morning. Diego, the on-call manager, was kind and helpful, confirming my bag was found with all belongings, including my cologne. However, when I returned to pick it up, the cologne was missing. Despite efforts from the front desk and manager Casandra, Diego could not be reached. I had to leave for work, leaving my contact information for them to inform me once the cologne was located.
The follow-up call today, August 21st around 11 AM, was from Cassandra. She informed me that they were unable to locate my cologne even after speaking to Diego, the on-call manager I had previously spoken to. He mentioned to Cassandra that my cologne was left in my bag. Cassandra apologized and mentioned that they couldn’t take any action regarding my missing cologne and that they hope it would “show up.” I expressed my dissatisfaction with this response, as the management team had assured me over the phone that they had my belongings under their possession and would secure them. She acknowledged my frustration but explained that missing items were not uncommon, as non-employees also had access. She also mentioned that she spoke to Lauren Williams, their Spa Director, and she mentioned it was my responsibility when I visit their property to secure my belongings.
This lack of accountability and honesty has marred my entire experience at Rancho Valencia Resort and Spa. The disregard for my missing property within their care is truly disappointing, especially for a resort of such high standards. Spending over $800 on two massages and not seeing any effort to improve the experience is truly disheartening and disappointing. We have decided to cancel our babymoon getaway at the resort for two nights.
We were looking for somewhere we could go to truly relax for the weekend and we found it at Rancho Valencia! I felt I was transported to a place that could only be reached by a ten hour plane ride. The lush, green, and meticulously manicured landscaping contributes to an awaiting exotic adventure.
Everything was set up to relax and reset: restaurant, pool, spa, gym, tennis, all within in walking distance from your casita.
Our room was quiet, luxurious, private, meticulous in detail and cleanliness with the finest of linens from Frette. The bathroom has a steam shower and bidet. Also, the service solidified the fact that this property is extraordinary; we felt welcomed and pampered. Efrain and Julia Shorr set the pace for our trip as they were the first people to welcome us with genuine and authentic hospitality. Trevor from the Pony Restaurant and Hunter by the Spa Pool always had a warm smile, and Hunter even remembered us from the previous day, asking how are dinner was and if we were enjoying our stay. It was the best trip we’ve had all year.
Writing this review 2 hours after leaving RV after a fantastic 3 night stay (babymoon getaway):
Overall: Rancho Valencia is easily in our top 3 vacations. Rooms, Spa, Staff, and Food are all top tier and worth the price to stay. We are already planning on when we’ll be back and maybe join the spa membership. Worth every dime to go here and we will be back as soon as possible!
Rooms: Organized in pods of 2 around the resort with excellent spacing that provides the best feeling of privacy. We originally were set to stay in the Olive Grove suite and were kindly offered an option to upgrade when checking in. Worked out perfectly! Bell man had our luggage placed in our room once it was ready and were greeted with wine and some pregnancy items that my wife loved! RV is very meticulous down to the small details that really won us over. Rooms are extremely clean, comfortable, and really get you into the feeling you’re on vacation.
Spa: Put it this way. I would join my wife every day just to hang out by the pool, enjoy a great lunch, and have a few drinks. Spa has a wide range of services for everyone. Deep Tissue massage did not disappoint! Shout out to the Rein crew (Morgan, Cheryne, and Ana!) who were incredible.
Rancho Valencia Staff: Most professional and kind people we’ve met at a resort. From when we first arrived, daily meals in our room, turn down service, gardener, etc. It was the staff that took a good resort and made it great.
I recently had a disappointing experience at a spa resort. Despite being a regular customer, I noticed that they prioritize their members and do not treat everyone equally. I have been enjoying their pedicure service followed by lunch at the empty pool, as suggested by the staff. However, when I wanted to treat my daughter and her boyfriend to the same experience, they were denied access to the pool for lunch because they were not members or had not spent a certain amount on services.
When I spoke to the manager about the confusion and my disappointment, she did not listen to me properly and kept interrupting and speaking over me. This showed a lack of active listening skills on her part.
In my opinion, it is important for businesses to treat all customers equally, regardless of membership status or age. It is disappointing to see a lack of consistency in their customer service. As a result, I have decided not to return to this spa resort. I hope they take this feedback into consideration and make improvements for the benefit of all customers. It is clear now to me that their rules are misleading on their website and inconsistent with what they verbally communicate and suggest in person. What is truly sad is to see status or age make any difference in how someone is treated.
40th Birthday Lunch, over priced underwhelming resort rubbish impersonating high end cuisine. $500..the only high note. Lime juice Ceviche with chewy cardboard fish inedible. Soggy oily Quiche with undressed salad should be binned before serving. Good service, 20% added to check automatically for parties over 4. Valet parking free