3 Comments

1. Accident occurred 10/24/21. I have had to go through 2 separate insurance agents (Jacob & Maria) after the first agent allowed my vehicle to sit in the auto body shop for 2 weeks without approving the appraisal for damages. It was then deemed totaled and CIG did not want to retain the vehicle, so they tried to force it on me saying “it’s their policy,” and I would have to pay them over $2,000 so that I could retain a vehicle that I did not want. Luckily my mechanic knew how it should be handled and ended up having to go around the Insurance agent (because they refused to answer) and called their supervisor to discuss. My mechanics said they’ve never dealt with insurance agents like this in the 30 years they’ve been open. I refused CIG’s “policy” and CIG only started to cooperated when an attorney was mentioned. It is 1/4/22 (2 and a half months later) and I still don’t have my vehicle or a check from CIG. They only offered a rental car while my car was “under repair” so I have been without transportation for a few weeks. Their process is made to drag on and make you work for the money that is owed to you. They don’t answer phones directly – only to email and voicemail. Phone tag is their favorite game. Would never recommend to anyone. Almost criminal. Tried to steal $2,000 from me and make me do the work to get rid of the vehicle. No thank you.

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2. Made a single claim. Dropped me and wouldn’t reinstate when. My lender failed to pay my insurance from escrow.

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3. Lorraine was so nice and extremely helpful.

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