Summarize this content to 100 words Crowne Plaza Los Angeles Harbor Hotel, an IHG Hotel
š Location: 601 S Palos Verdes St, San Pedro, CA 90731, United States
š Contact Us: (310) 519-8200
š Website: https://www.ihg.com/crowneplaza/hotels/us/en//san-pedro/laxpv/hoteldetail
Rating: 3.9
#Crowne #Plaza #Los #Angeles #Harbor #Hotel #IHG #Hotel
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We got to the hotel at around 2 in the morning. Checking out the next day all the family wanted was a bed to sleep on and a shower. The bed was terribleā¦ it seemed to have a few springs missing. One family member had such discomfort that for the few hours that he slept he was forced to sleep on the floor. Upon asking the hotel about the situation and potentially switching rooms, the attendant said she would call us back. After an hour we went down to the lobby and the attendant stated: āIām the only one here, there are no other rooms, Iām not the owner.ā I understand that there are no other rooms but we solely requested that they called us back.
For the brief stay at the Crowne Plaza, we were completely dismayed. Would never stay again. I donāt understand how this hotel is listed as a 4-star on Hotwire and Expedia
If youāre planning to take a trip to San Pedro Fish Market this location is decent. The rooms were nice however it didnāt come with a microwave. We had to ask the front desk to provide one. It would have also been nice if they could have comped us some breakfast vouchers since we didnāt even check in till the next day.
When sailing out of the port across the street, this is about as close as you can get. We stayed here in January and the service was just ok at best. Thought we would give it another try in June again and had a terrible experience with the guy checking us in. He had longer hair and was very loud and overall extremely abrasive . Zero customer service skills whatsoever. No towels in the pool and the parking was a bit of a pain. Overall I would say stay further away, everything is close here. We wonāt stay here again.
We booked a package including a suite, parking for 7 days, breakfast for 2, and a ride to the cruise for 2. We needed the room for 5 people the day before a cruise because it was right next to the Cruise Ship Doc. Unfortunately, it turned out that it was not the location where Carnival Cruises out. BUT if it is any other of the cruises it is literally walking distance to the ships. Great location for any other cruise other than Carnival.
The hotel itself is a little bit run down. We had a two bedroom suite on the top floor. It came with two double beds and one pull out couch. It also included 1 full bathroom and a half bathroom witch was nice. The tub was worn and the plugs near the bed did not work. There was a small fridge and microwave and TVs in both rooms. The beds were clean but not too comfortable. They bowed in the middle and were justā¦ small.
The vouchers for a shuttle to the cruise were of no use to us because it was to the wrong location. So they were nice enough to include another 3 breakfasts for our family. Breakfast is not included in the regular room rates. Breakfast was decent. Had a nice breakfast bar with waffles, eggs, bacon, sausages, oatmeal, cereal, juice, milk, fruit, cheese, deli meats, breads, danishes and more.
The reason I rated this hotel so low is because the night we came we noticed our full bathroom start to fill with cigarette smoke. We Called down to the front desk and let them know. We did not know if it was coming from below, or from the side but you could literally see the smoke in the bathroom. We shut the door so that it would stay in the bathroom. But throughout the night and into the morning it continued to the point it started to fill one of the bedrooms making it unusable. They said they would take care of it. But nothing ever happened and we finally left early because we could not breath. When we checked out they did take $50 off of our $220 bill for the ācruise package.ā I did appreciate the deduction but I felt like our concerns were never truly addressed and $50 was not an adequate response.
Service was politeā¦ Managers were non existent.
It is a bit hard to find being in long beach harbor, but once found the staff were very nice and helpful. The building is just about coming due for remodeling, hence the lost star. If you are not going on a cruise or visiting the Queen Mary I am not aware of anything to draw you there. But the visit was nice, SPECTACULAR full moonrise that night, and we enjoyed our stay with swimming being a highlight.