Summarize this content to 100 words The Ritz-Carlton, Los Angeles
📍 Location: 900 W Olympic Blvd, Los Angeles, CA 90015, United States
📞 Contact Us: (213) 743-8800
🌐 Website: https://www.ritzcarlton.com/en/hotels/laxlz-the-ritz-carlton-los-angeles/overview/?scid=f2ae0541-1279-4f24-b197-a979c79310b0
Rating: 4.6
#RitzCarlton #Los #Angeles
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We enjoyed a fantastic stay for our son’s birthday. The wonderful Ladies and Gentlemen truly went above and beyond to make our son feel special and celebrated, especially Victoria! Upon arrival there were balloons in our room, a hand written birthday card and they had made a custom cake for him. Marilyn in reception was brilliant and ensured that our room was perfect. The lounge team was exceptional and we can’t thank everyone enough (especially Victoria for the amazing birthday celebration)! We highly recommend this property and their team!
This was the best hotel we stayed at. The attention to detail from the start and check in was amazing! We were traveling for a birthday and they surprised us with champagne and cake in the room after we went to the pool! Everyone remembers you when you walk in and the pool service was amazing and the food service was great! Would stay again! Thank you Ritz for an amazing and memorable stay!
My family of six booked two rooms on the club lounge floor solely so that we could have dinner and then play cards and board games in the lounge before bed without having to go out after sightseeing all day. Unfortunately Cameron in the lounge ruined this experience by being extremely aloof and rude to us. He was apparently the only one who could make cocktails (there is no bar – you have to ask him to make them in the back somewhere) but he never once offered to get us a drink. We would have to seek him out and ask him each time after sitting with empty glasses for half an hour, despite tipping him $10 per round! He made us feel like we were bothering him each time. While there were never more than ten guests in the lounge, on both nights of our stay they ran out of hot food. Victoria was so so sweet and promised us Cameron would get more food but he never did and her shift unfortunately ended an hour before his so we just sat with empty plates and empty glasses in a lounge we had paid over $1000/night for. Aside from him all the other staff in the hotel were fantastic. The passes for the grammy museum were a nice touch. As mentioned by others, the room assignment was a bit weird. My two sisters got a big room with two sinks yet my family of four got a smaller room with only one sink. They also got a bunch more amenities than us, e.g. bath salts, a loofah…. These were minor issues for us though. If it weren’t for Cameron we would definitely return to this hotel next time we are in LA.
The energy was very welcoming. My escorts were great. Art (I think that was his name) was very friendly. Seemed like a vibrant version of Mr. Rogers. Brandi was a great missus. I can’t remember the other girl’s name, but the water water and champagne she had gave me was really refreshing!
Would go again!
Stayed there for my birthday and wasn’t disappointed.
Was great with a hapoy birthday, a birthday card, a birthday cake and champagne! Thank you to the team!
Room was gigantic, bed was perfect with perfect pillows of various firmness.
Staff is really nice.
Only weird thing is the use of a transfer elevator which is a bit annoying.
I had a great experience here and would highly recommend staying there.