5 Comments

1. Nice hotel in a great location. Valet and bar service were excellence. Our check-in experience was not so good as our room wasn’t ready until well after check-in time, and the front desk acted like we were a burden. And though the room was nice, the shower labor water pressure and the sink was cracked in multiple places. A few tweaks could make this place excellent and worth the high price they charge. Until then, it’s hard to justify the price.

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2. This hotel was beautiful and had the best service. It started when I pulled in to check in. The valet personnel helped unload my luggage and loaded onto a cart. The young man gave me my valet receipt and gave me instructions for checking in and receiving my luggage. The check-in was smooth, and shortly after arriving in my room, my bags were delivered and unloaded.
   I enjoyed my stay in a room with a view of the river and the Mobile Convention Center. I would recommend staying there if you don’t mind the price per night. It is well worth it.

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3. I’m currently staying at this hotel for a convention. I came in this morning and on the way to my room I asked the front desk attendant Kim if they had water. She didn’t say one word but turned and walked away however she did return with two water bottles. I then said thank you and once again no response. Once I made it to my room I called the front desk and told her that I felt that she could have been nicer at the minimum she should have greeted me. Her response was, “oh I’m sorry I will report myself to my manager” and I advised her to not trouble herself because I most definitely would be reporting her. I spend THOUSANDS of dollars with Marriott yearly due to both work and personal travel and I have never been treated so poorly. Maybe my dollars would be better spent and appreciated at a different hotel chain!

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4. We checked in late last night around 3:00 am after driving for approximately 7 hours (we still had another 12 hours left to drive). We had called the hotel to see if they had an EV charger on site. I was told by valet of the hotel that an EV charger was available by the convention center.

   Once we got to the hotel, we were driving around for another 20 minutes to the charger they had described to us. Apparently due to construction the EV charger they had referred us to had been closed for MONTHS.

   We were also quoted $180 for a king bedroom +17 for parking in the garage and told not to reserve the room because they had several rooms available and a reservation prior is not needed.

   We got to the hotel and we were charged a total of $235 (not including parking). The lady named Kelly at the front desk was utterly rude when asked about the price difference and when asked for any other EV chargers around town that may be available. The room AC was set all the way down 61 degrees yet, no cold air was blowing. The bathtub was not draining appropriately.

   We went down to the lobby three different occasions that night to inform the staff, however no one was present. Ever.

   Money was NOT well spent. Checked out first thing in the morning.

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5. I have stayed at this hotel a few times and they’ve all been great but this has been my best visit. The employees here are so kind and go out of their way to be helpful. I have to say that Cheyenne in housekeeping really made us feel at home. She was so pleasant and friendly. Thank you for making this stay feel more like home!

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