MANGO - Clothing Store In California

MANGO – Clothing Store in California

Summarize this content to 100 words MANGO

📍 Location: 561 Broadway, New York, NY 10012, United States

📞 Contact Us: (212) 343-7012

🌐 Website: https://shop.mango.com/us?utm_source=google&utm_medium=organic&utm_campaign=googlemaps

Rating: 3.8

#MANGO

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5 Comments

Very upset that this store does not answer their phone could’ve saved me a trip. I found this beautiful dress on the mango website that I hoping to purchase for an event during fashion week. The dress is sold out online but the website showed that size I was looking for the printed satin dress maybe available at this location and gave a phone number to contact the store. I made multiple attempts to contact the store but no answer, I even contacted Spain to see if anyone can get in touch with the store. I’m sorry but I did not get any names but the woman I spoke with was very helpful she contacted the and also couldn’t reach anyone , she sent an email inquiring about the dress, if the size was available, and if so to hold it for me and took down my name and Information and advised she will reach out whether she hears back from the store. She followed up and told me she has not received a response. I explained to the rep in Spain that i could go to the store but it’s a 3-4 hour drive and if I could just speak to someone or if she received an update it can save me a trip. She understood and apologized for the inconvenience and explained again that she hadn’t heard back. This morning Sunday 9/1, I contacted the store at it’s opening time of 11am , still no answer to the point it told me this Verizon customer is not available. I showed up to the store was greeted by a kind employee and I WILL GIVE HER 5 stars cause she really tried her best. I showed her the dress, I told her I called multiple times but no answer, she looked into it and ofc the dress is not available. She explained that website availability is not accurate; which i understand and that’s why theres a phone number to call, BUT WHY HAVE A PHONE NUMBER IF NOBODY BOTHERS TO ANSWER?? I questioned that with the employee and she had no answer and i told her I also contacted Spain who attempted to reach out to the store but they received no response. She attempted to get a manager for me ti speak with but I wasted my time enough and all this could’ve been avoided if someone simply answered the phone!! I called the store again and when I returned at 7:05 and the store closes at 8pm still no answer. DO BETTER!! It is what it is that the dress was not available but if I or the rep was told that the dress was sold out, it could’ve saved a trip. there’s no reason for not answering the phone; not even a staff shortage or a busy day cause i called multiple times someone cause of answered ONCE. if there’s a phone number for the location, put a staff member by the phone.

Stopped in and was looking for an outfit for a beach wedding. Randy the assistant store manager greeted me. He spent almost an hour helping me. He had great taste and I took his opinion over my wife. Just go there and ask for Randy I guarantee you’ll find what you need and walk out of the store with a smile.

Love the colors of the cloths there . Those are my kinda colors . Lovee the materiel. Price is little high but this is a brand ! Some of the designs were really unique .

Btw, I was there for 20 min & besides the security guy no one even bothered to say hi, if I need any help . Store wasn’t even busy much !

Amazing customer service at this location. Very good options of suits for men.
note: not all of the available items are at the front of the store

I will say you have probably seen the styles here elsewhere. However they have a unique selection of goods. The prices are on the higher end compared to stores with similar aesthetics. They had great sales during the holidays. Totally recommend checking it out.

VirtuLands