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1. Purchasing a vehicle from Volkswagen Downtown Los Angeles has been the worst experience I’ve ever had. I urge anyone considering buying from this dealership to carefully scrutinize their contracts, as they quietly add nearly $4,000 in additional warranties to your purchase. Among these is a $1,500 coating that supposedly protects your car from scratches—an expense they claim is mandatory, as they apply it to all vehicles before sale.

   After signing the paperwork, instead of providing printed copies for review, they hand over all documents on a flash drive, making it difficult to spot these charges while you’re still at the dealership. Removing some of these unwarranted warranties has been a struggle and, even now, the process remains incomplete.

   I purchased the electric ID.4, and within three weeks, the sunroof cracked due to excessive heat. I immediately contacted the service department, but it’s been over 30 days since I brought the vehicle in, and they are still “waiting to hear back” from Volkswagen headquarters. To make matters worse, this dealership is merely an authorized dealer, not an official Volkswagen branch, which complicates the process.

   On the fourth week, my car started displaying alerts, including one for an “electrical malfunction”—a particularly alarming issue in an electric vehicle. I sent a photo of the alert to my service advisor, but they responded only days later, saying they would address the issue once the glass for the sunroof arrived. Getting a callback from a service advisor is nearly impossible, and attempts to speak with a manager are futile; they’re always “busy,” and you’ll never get a return call.

   Essentially, I feel like I purchased a lemon, but even more frustrating than the car’s defects is the complete lack of customer service. Save yourself the trouble—do not buy your vehicle from this location. It’s the biggest mistake I’ve ever made, and you’ll regret it almost immediately.

   **Update:** After posting my initial review, the dealership contacted me to inform me that Volkswagen will not cover the cracked moonroof. They claim they’ve never seen a moonroof crack due to manufacturing issues and insinuate that something external, like someone running on the roof, caused the damage. They offered to split the repair costs if I made a “goodwill payment” of $800 which is completely unacceptable. After doing research, there are dozens of people on line, complaining of mysterious cracks in their sunroof on ID.4. they are doing everything to get out of pain for this. This has truly been the worst purchase of my life. Don’t waste your money at this dealership.

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2. If I could leave 0 stars I would. My poor friend took her car there and got charged for a bunch of services that NEVER got done AND the main thing she needed fixed on her car was never even looked at or fixed even though they said they fixed it! And they somehow billed her almost $500!? For what?? She’s been trying to call this place for almost a month, talking to the different people at the front desk and constantly reaching out to any and all managers, and NO ONE… not one person has returned her calls or emails. This isn’t even my problem and I’m jaw dropped and angry for her. She’s been on set w almost no days off and now needs to drive down there her first day she gets off.. and if that doesn’t get resolved, has to file a bank claim to reverse the change. This location is SO messed up. She went there because of a coupon and wanted the best service to not deal w sketchy places, to only..end up dealing with the sketchiest messed up dealership EVER! I’m so shocked at her experience and feel so bad that I had to leave a review for her. Do NOT go here unless you want endless stress. These people are horrible and the worst absolute worst with customer service.. more like 0 service. After looking at all the horrible god awful experiences here and the amount of extra charges, insane prices, and money they kept from customers… this place 1,000% needs to get investigated by the Better Business Bureau. And all the customers who got overcharged, charged for services not done, and money not received back should honestly all get together and file a class action lawsuit. I believe in karma and as nice as this place looks, it’s absolutely horrendous and should be out of business.

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3. Terrible customer service! They brush you off on the phone and don’t care even a tiny bit about your concern saying you should figure out who to call. They don’t connect you to different departments internally! Horrible service, staff barely speak English and they don’t provide you with rent or loaner cars! Save your money and get car from a different brand. 😒😵‍💫😖
   You go all this way and you have waisted your time, and energy. No wonder why LACar guy is closing up their VW branches 🙄

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4. The salesman was courteous and polite, I feel like I got a good deal. I just hope the Jetta GLI that I purchased does not have problems. So far so good 👍

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5. Armando and Gary were a great help towards getting my brand new Volkswagen. From arriving to leaving with the car Armando and Gary were patient with me and explained everything so well. The service and attitudes were the best I’ve experienced when purchasing a car. I will be recommending my friends and family.

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