Summarize this content to 100 words Universal Appliance and Kitchen Center
📍 Location: 12050 Ventura Blvd, Studio City, CA 91604, United States
📞 Contact Us: (818) 755-1111
🌐 Website: http://www.uakc.com/
Rating: 4.3
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I’ve used Universal Appliance many times, purchased all my appliances and plumbing fixtures. They are extremely professional, always deliver in a timely manner and their installation service deserves 5 stars. I highly recommended them.
The short review is that both the sales staff (Shahan) and installation crews/techs (4 so far!) we have dealt with are incompetent, lack knowledge of the products they sell, or service, and are indifferent to customers. This has been the singular worst experience we’ve had with any high-end retailer. 3.5 months, $15,000, countless calls, texts, emails and scheduled installs later – we still do not have a completed kitchen of appliances.
We have recently moved from out of state, purchased a house in which we completely gutted and remodeled the kitchen. We knew exactly which appliances we wanted (GE Monogram), based on friends and family members’ experiences and feedback on the internet. We searched for the nearest authorized dealer and GE Monogram website came up with Universa as the nearest dealer. We ordered the appliances, which was a bit tedious, but not awful. Everything that’s happened since has been a massive headache. Damaged products, missing parts, improper installation, 4 installation attempts and it’s still not complete. We ordered the appliances on May 12th, paid over $15,000 and still do not have correctly installed appliances.
We have been dealing with Movses at the Studio City store for many many years. We wont go to anyone else. He hung in there all the way through the delivery. We really appreciate him as a friend and a great sales person who keeps his word!
This place is so unprofessional. It has been over one year that I placed my order and some of the parts are not here yet and they don’t want to refund me. Don’t use this place. It’s very unorganized and the representatives keep quitting. Beware.
Very happy with our purchase and installation from Universal Appliance and Kitchen Center. Dennis was wonderful to deal with throughout the entire experience. He is extremely knowledgeable, communicative and helpful. His team was great too – thank you to Dyana for the great communication as well.
For any future appliance needs I have, Dennis and Universal would be my first call.