Summarize this content to 100 words Barkley Buick GMC
📍 Location: 3575 Skyland E Blvd, Tuscaloosa, AL 35405, United States
📞 Contact Us: (205) 210-8915
🌐 Website: https://www.barkleygmc.com/?utm_source=google&utm_medium=organic&utm_campaign=gbp_sales_websitelink
Rating: 4.5
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My experience at Barkley Buick GMC was a delightful one. I really enjoyed working with Mrs. Ada Black. Her customer service was excellent.
I have purchased a number of new and used vehicles during my lifetime from various sources. The recent purchase of a 2024 GMC Yukon was the third new vehicle that I have bought from Barkley GMC in the last 4 years, and specifically, all 3 transactions were handled by sales representative, Ms. Ada Black. This lady is the most professional sales person that I have ever encountered. She is highly qualified and makes the process stress free. I would strongly recommend Barkley GMC and Ada Black to anyone who is interested in buying a new vehicle.
This was our second attempt to “buy local” and was a fail again…
Took my vehicle in to be appraised for a possible trade and had already built/picked out a new vehicle. 1 hour in the dealership and a test drive of a different vehicle later, we were told that the appraiser was not even in that day and that we should hear something by the next morning around 0900. To no ones surprise, no call was received. Meanwhile… the vehicle that was located for me was sold from under them as we were supposedly still waiting on an appraisal. My husband inquired about making a deal on the vehicle that is did the test drive in. (There was still no response on appraisal) I did a private sale on my vehicle the next day still “waiting” for a response from Barkley on my second choice. This went on for another day (let’s not forget that I had sold my vehicle on my own. We finally decided to go to another dealer and ended up locating and purchasing my first choice. Fast-forward… my new vehicle need to be serviced so we contacted Barkley as this was an issue to be covered by warranty. made an appointment for 0900 on a Thursday. My vehicle sat parked for the entire day and had not been touched. The next evening around 2pm I called to check the status and got the “We were just about to call you” response. I was told that the tech needed to run another test on the vehicle and that I would be called in a few hours with the result. “Surprise!” No call. My husband called them to inquire about the status of the vehicle around 5pm. He was told that the machine that my vehicle was to be tested on was broken and that I could come pick it up and take it to another dealership. Mind you, this was a Friday afternoon now well after 5pm when we went to pick it up as they closed at 6 and were already letting down the rollup doors when I arrived. As was the other dealership… “Pontiac, Cadillac, GMC, Barkley did not make it easy!” (I only chose one star because I could not submit this novel without a rating)
Had my car serviced here today. Friendly staff and they work hard to make their customers happy. It was amazing to see almost an empty lot where you would normally see many, many new Buick’s, GMCs, and Cadillacs. I hope things get back to normal soon.
Service department did a great job. Definitely recommend this place.
Everyone is busy but routine service to your automobile is a necessity to maintain dependability and keep your schedule on track. Scheduling my service through the app was easy and offered multiple times that fit my schedule. My service advisor was very courteous and professional and I chose to wait on the service to be completed and utilized their complimentary WIFI. I received updates on progress via text message and the service was completed in a timely fashion. My service advisor escorted me to the checkout counter and I was back on the road again. Barkley sets the bar high on customer service!