Summarize this content to 100 words ZARA
š Location: 12456 S Mainstreet, Rancho Cucamonga, CA 91739, United States
š Contact Us: (833) 247-2473
š Website: https://www.zara.com/
Rating: 3.9
#ZARA
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I love Zara clothes. However the return policy is completely trash! I went in today to EXCHANGE my daughters school clothes that didnāt fit.. EXCHANGE, I didnāt even want my money back I just wanted to exchange them. To my surprise, the donāt do exchanges! They have to return it back to your form of payment and you have to buy your new items separately. How does that even make sense!? 30 days for an online purchase to return and after 30 days I canāt even get store credit! They donāt offer store credit. After this verbal exchange with the cashier I was so baffled I asked to speak the a manager. I was greeted by a fair skinned woman with blue hair who told me that there is nothing she would be able to do itās the company policy. To which my response was, ā no where on my online receipt does it say 30 daysā (which it doesnāt) she proceeds to say ā oh you have to click on the help desk and type in returnā lol wow really!? I have to scour your website to find your return policy. Love the clothes, beautiful store. But the customer service is crap!
Bad return policy for online purchases, it only gives you 30 days to return. I tried returning it 2 days after the 30 days only because when I went online it said to return in store or ups but never had a warning that I had 30 days! Now Iām stuck with a 40$ for no reason. This blows! Avoiding this place at all cost!
Big store, staff will find things not on the floor! Great service!
This store Is freaking awesome , Iām going to have my whole family shop here and the sales are super good, the clothing the accessories,the shoes, you name we have it, yes I work a Zara šš„
Aesthetic wise this is a nice Zara, bigger than a few other locations Iāve been to before.. HOWEVER the employees vibes were OFF! Out of the few employees we ran into whilst shopping around in the store only ONE was nice! the rest were very stand offish and rude. They came off as if they didnāt really want to interact/speak with us. One employee even left the register as she seen we were ready to checkout.. leaving us to head downstairs to the other checkout lane.. we get to that checkout and the girl helping us there didnāt even try to make eye contact with us, we tried to start the small casual conversation that typically happens when checking out āHi how are you doingā ādid you find everything okay?āconversation but even then she was stand offish š.. all in all, GOOD CUSTOMER SERVICE goes a long way! Iāve worked a good amount of retail jobs for almost a decade and I strongly believe in GOOD CUSTOMER SERVICE! I get being tired & having a long day but still even then you should be NICE!! Our experience at this location was not that. It wasnāt welcoming at all, and for that I felt the need to leave a review! Please do betterš¤